Team is one of the inevitable things which is combination of more than two people .especially the group of people is formed to achieve the specific goal so that the performance can be performed easily and well manner. Let’s take an example related with team of ants they can kill and carry one place to another place to huge insects with the help of their group or team; in the same way honey bees have also different groups to collect honey from outer environmental so all living things are using the benefits of team. Therefore the team has been become essential for even human beings to perform the activities nicely every where each and every organization e.g. hotel, in construction, airport and so on. Another example of team in hotel, there are different department in the hotel, for instance food service department, account technology, marketing and administration. In food service department there are team of chef and team of waiters who does work for the food service. If there is not the team work and cohesion between that team then everything goes wrong and everything can be worthless of hotel.
Team members are deeply committed to each other's personal growth and success. That commitment usually transcends the team. A team outperforms a group and outperforms all reasonable expectations given to its individual members. That is, a team has a synergistic effect -- one plus one equals a lot more than two. Definitely, to become a successful team in the task every team player must have cohesion, respect, mutual understandings as well as mutual good relationship, responsibility and willingness to adapt to meet the new challenges of their team.
T :- Team targets to,
E :- Earn and
A :- Achieve
M :- More
Types of team
1. Formal and Informal Team
2. Small versus large
3. Temporary project/task team
4. Permanent groupings.
Formal Team
The team which has main purpose and specific object to perform the task on time so that the performance can be performed easily and in the appropriate way moreover it has team leader or supervisor who are entailed with him or her has also authority to lead and make the decision. In this team all team player are dressed properly. They are the team implemented in Restaurants, Hotels, Parties, and Seminar. Usually the formal teams are predetermined with the plans and policies and the duties and the responsibilities. They are designated with the team leader or the manager who hold the position with full authority and can also form a small group to make a task more effective and easier with duties done properly to achieve the organizational goal.
Informal Team
Informal team means the team where there is no team leader, everyone involves in the work as their own. This team is the collection of the individuals with different interest came together with the informal interaction. This develops in less structural position for example a group of students may start to discuss in common room. Although this team have team leader but there is rotation everybody have same rights and responsibility to do the thing. This informal team can motivate themselves or can influence the behavior, interest and the attitude that will help the team to improve in the productivity of the team which will be the significant role to achieve the underlying aim or purpose of the team.
Small versus Large
The group has the large number of the individuals working together so that they can wind up the task on time with their own interest and with the similarities of the work behavior. For instance, group of volunteer to search missing people in Tsunami some times in catering for plate lifting. Whereas sometimes there are small group of people such as two or three people or students working on food handling in kitchen of the hotel. They are interacted only with the ambition to achieve the goal. This team player motivates each other to make the positive attitude among them to make the work more effective standard. More over the team players of that group are encouraged to access their talents and skill and experience.
Temporary Team
This type of team is organized for the short time basis for e.g. Team organized for seminar or parties. Although they are implemented for the short time but they have the similar type of responsibility and the duties as the formal team and informal team has. They also have to achieve the target for what they are being formed.
Permanent Team
This type of team works on the contract basis and has the responsibility for the organization to make the organization achieve the goal of the organization. Permanent teams are for the long term time contract. They also have the same responsibility and duty as the formal team and the informal team.
Benefits of team
Team has various benefits if we work as team work. It is easy to get idea about good thing of team concerning on team like many hands make light work. Some of the advantages are as follows;
· The organization can get fruitful achievement easily and can be able to get main target o f that department
· It maximizes the organization's human resources. And each of the members of the team is coached, helped, and led by all the other members of the team. A success or failure is felt by all members while doing the related task, not just the individual. Failures are not blamed on individual members, which give them the courage to take opportunities. Successes or achievements are felt by every team member, this helps them to set and achieve bigger and better successes. In addition, failure is perceived as a learning lesson.
· If people work in a group there should be skimmed fact of idea so that the rules must be beneficial and tactful to implement in the work place so they can have the always wider concept about every things for themselves
· Some time someone wants to be alone being indifferent about the problems which occur upon teams or individuals but when he or she involves in team she must participate to solve the problems with other people.
· While working in team various ideas are come from different person to person after analyzing and combination of these ideas and the problems person have new idea to and way to solve the problems in different way being creative mind .
· Team working is not the work of the team but there must be compulsorily participated to all people in work place so persons skill and experience can be expand in wide range .
Requirements of Teams:-
To be the perfect team there must be some inevitable things so that team can be able to get success can do the task in a smoothly and accurately some of them are as follows;
· There should be task relevant experience
· team must have the appropriate size
· clear information within team about goal and rules and regulation while performing the task
· there should be mutual support and respect among the group
· feeling the responsibility themselves towards the task
· flexibility in each and every areas
· Awareness of team.
Task 2 (p3&m2)
Written Report
Contents Pages
Introduction 9
Purpose 9
Terms of reference 10
The two hospitality outlets
Marriott Hotel 10-11
Punjabi chili 12-13
Written Suggestion (M2) 14-15
Conclusion 26
Introduction
Each and every team must have their own common purpose, goals and approach so that they can end their campaign on time getting the main target. A leader must be a working member of the team who contributes towards task and team. Obviously a team expects their leader to use that perspective and distance to help them clarify and commit to their mission, goals, and approach.
There must be the monitoring the team performance and achievement to evaluate the tea m and to identify weakness to be improved
Purpose
The underlying idea or purpose to write this report is to assess the effectiveness of the team performance and achievement while running the task of their team.
Terms of Reference
This report is prepared by RAMPRASAD RIJAL to end the task of research as recommended by Ruth Traynor to enable us to understand the benefits and importance of team performance, effectiveness, and requirements as well as its strength for the success of the related organization.
The two hospitality outlets which have been visited by me and ordered me to complete this report to assess the effectiveness of the team performance and achievements are as follows;
MARRIOTT HOTEL
Marriott Hotel is one of the well known hotel around the United Kingdom not only it is famous in here but also around the world which is multinational company. It has a large number of organizations running and covering thousands of employees. On the other hand it is a big organization performing and achieving its goal and aiming to the success. Even it has been possible for Marriott International to achieve its goal with the help of the employees working in the organization which starts from Managing Director and ends to Industrial Trainees. So, there is a large number of team performing to achieve the goal with customer satisfaction. Each team member plays a very important role to carry out their duties and responsibilities to help the organization to succeed. There are different types of team working under Marriott Hotel, for e.g. team working in the kitchen, team working in the floor, team working in the service area, team working in the bar, team working in the technical department, team working in the front office, team working in the housekeeping, team working in the administrative department. They all are linked with each other and are supposed to perform better to achieve the success of the organization or related task.
I have found about the Marriott Hotel about the team performance and achievement working in this Hotel while I visited the hotel.
· They conduct monthly self improvement program with help of examination related with field. They also guide them more if needed
· They always do taste panel on time and organize monthly staff meeting and also daily staff short meeting before the service start to access the effectiveness of team performance and achievement. Moreover they also promote the staff to help and guide the new team to perform and improve better day by day while working.
· There are rules and regulation which they adopt for teams who are underperforming, but they recommended that they take extra care of them, help them by giving extra training or courses and give them time to time guidance to improve the skill up on them.
· Salary or payment of their staff is done on the monthly basis.
· Promotion is another thing for staff or team so on the basis of different records and evidence they offer position of team members.
· They give the first priority for requirement of staff. So they select with the help of online and open access to be there by interviewing them.
Check list of MARRIOTT HOTEL.
| Monitoring | well | Very good | Excellent | Poor |
| Hygienic | | | √ | |
| Feed back | | | √ | |
| Customer service | | | √ | |
| Products | | | √ | |
| Team performance | | | √ | |
Punjabi Chili
The Panjabi Chili is one of the new Indian restaurants covering almost around the London this restaurant was established as partnership of Indian people .this is extremely famous for Indian people as well as British people to taste variety of Indian and Asian food. On the other hand most of the people of that area choose this restaurant to enjoy in the Indian traditional way and to organize different function for example birthday party, wedding anniversaries and so on. Here are experienced chefs worked in well known 5 star restaurants. More over it provides or can offer catering services if someone needed. This restaurant has altogether 30 staffs who work different department work as a team as well which are; Team working in the kitchen, team working in the floor, team working in the service area, team working in the bar, team working in the technical department, team working in the front office, team working in the housekeeping, team working in the administrative department.
So I got some of the information while observing in this hotel about team performance and achievements.
· They sometimes conduct the monthly staff meeting in order to wipe out the weakness of the staffs and team
· They encourage the team to follow the rules and regulation of restaurant
· They give the feedback to team some time providing extra money as prize.
· Promotion is done on the basis of experience and qualification of the task.
· They offer payment to staff weekly & monthly
Check list of Punjabi Chili
| Monitoring | well | Very good | Excellent | Poor |
| Hygienic | | | √ | |
| Feed back | √ | | | |
| Customer service | | | √ | |
| Products | | | √ | |
| Team performance | | | √ | |
TASK (p 2M2)
The above organizational sectors are established in appropriate way to get the planned success and main purpose of the establishment. However the both team has quite different way to manage the team especially the team of Punjabi Chili has not emphasized to measure the skill of individual by taking the exam. They are performing the task to their best level for achieving the goal and are aiming towards their success. However I would like to suggest that both teams of different sectors must be able to show the team leadership skill as well as individual skills. On the other hand they should be conscious of the different type of threats for team development and cohesion or inter relation among the team member just like potential conflict between individuals, poor definition of team goal, high team member turnover, lack of opportunities for career progression, weak or authorization team leadership, actual and personal problems and conflicting personal agendas. These above explained all are the threat they both team should think about and should be able to deal with concerned issues.
When they monitor the team performance and achievement they must adopt and reallocate the related tasks but sometimes if they are on special training to reform then there must be possible extension of deadline on them. Furthermore they must recognize and agree with the team objective and implement individual ideas and talents. On the other hand they must do the regular review of performance against goals if possible they can revise of team responsibilities as well as even evaluate the team work management.
In The two organization where staffs are working as team didn’t show the demonstration of the so called team leadership as well as individual skills that is extremely important to develop the team performances .furthermore there should be approachability skills, accessibility and personal organization in each and every team where person have involved. and leadership skills normally man ability to motivate and lead a team, ability to envision, awareness of need for consultation, ability to self evaluate and recognize own weakness , willingness to be held accountable and take responsibilities .the mean of Accessibility and approachability effective listening skill to the team, sincerity, concerning for personal benevolent of team members, fairness in decision making, sensitivity and ability to accept criticism concerning for personal benevolent of team members.
The organization of individual especially deals with effective of preparation for scheduling skills reliability ability to complete duties responsibilities against timescale and meeting think by adopting these skills the team of Marriott Hotel and the team of KFC can improve more efficiently to the team performance and achievement.
In my analysis and point of view they should follow the following strategies;
1. They must evaluate and review the performance as well as identify the weakness of the team so that next task will be well done.
2. They must encourage the team and motivate in order to build up independent and self confidence.
3. Create the appropriate environment to have the willingness for accountability and taking responsibility to each other.
4. Most of the time, Support the team to go through essential training for their individual development and skills.
5. Especially create maintains to team focus.
6. There must be Review and revaluation to the team working management for making sure that they are performing well after their training and if not then give them proper guidance if they need while performing.
Task 3 (p2)
The factors needed for building and managing a team.
Introduction
The more we manage the team the more we can get easily success and goals of the organization so
Team building is a process of making grouping so that the group can perform the task easily as standard way and to finish on time .to do this, each and every individual have same concept to about the information of task keeping on mind different ideas to perform the work. furthermore this does not stick only one person’s views but there must be different persons views which must be addressed by choosing whether appropriate or not approvable although team focus on same concern but there are work to built the commitment and confidence level of each individual and the team as a whole. Moreover the main focus of tam must be with goals by technical, functional, problem solving, decision making interpersonal, and team work skills. But to achieve there, encourage them to take the risks needed for expanding and development
The principle of team building and team management are
Team Building: -
Recruitment, induction, motivation, training mentoring, clear articulation of performance, expectations, planned staff, development, example of example sets and morale, conduct of appraisal interviews, delegation team knowledge example awareness, team members strengths, weakness and sensitiveness capacity to support all team members, retention of team members.
a) Recruitment :-
There should clear concept o f identifying the skills and competences that will be necessarily required for the new team members which is done on the basis o f their job analysis and a person having specific skill, qualification and qualities that a new team member would be expected to do. We also concern about the temporary permanent fulltime availability to task of the member of team.
b) Induction
Induction is another factor of concerning thing while building the team at this time overall thing is explain about why they are going to build a team by covering following point’s overview of the establishment
a. conducting training on job
b. job shadowing
c. Supervise job training
Selection
These means we identifying potential team members with a specific contribution making the team even identifying the concern with a range of personality traits e.g. ability to listen to other, to encourage there, sharing the ideas.
Training
There are two broad approaches to training people; experiential learning and counseling.
a. Experiential
Experiential learning means learning through carrying out real racks .this may involve analyzing case studies or others.
b. Counseling
Counseling approaches is often more appropriate in management tams the trainers a consultant and more advisors for the related issue who works both with the tam and it’s individual.
Coaching
Coaching is one of the valuable skill to line managers of supervisors to monitor role in contrast is separate from that of a line manager and the same person should not carryout in both way .
Monitoring
This is less concerned with day to day work than with longer term of the issues like working mutual relationships &career way of doing.
Motivation
Motivation is another most important and inevitable part while building the team of supervising and managing tama members it includes making sure that their feeling should be part of a tam and that they are given the right training or coaching and development opportunities for contributing to the team of group of people on the other hand to encourage people of teams
Create a vision & planning
A vision is another most important factor of making a team successful. If member of tam don’t clearly see the vision about why there are going .so it is essential factor to motivate team about the goal or plan.
Pre-position about the problem
When we work each and every sector or field definitely there are a lot of problems which obstacle the team so to wipe out these type of obstacles team should have some of ideas of solution on the spot so that team can go ahead easily and continuously. More over there should be Exciting and innovative concept while making the group of people there should be active and creative mind so that the different types people can be involved and having the concept what we have something new from those people who have the new ideas.
To manage the team there should some of thing to follow which are as follow;
Forming
This is the first stage while managing the team. In this stage, team members who are involved in team are introduced. They explain and create some extra plan about why they were chosen for the team. Furthermore this stage is transition from individual to member status.
Forming includes following feelings and behaviors which are as follow;
a. Excitement and optimism to them
b.Pride in being chosen for the project which they have chosen
c.Most tentative attachment towards the team
c.Some Suspicion and anxiety about the job o r work
d.Have Determining acceptable team dealing
e. Deciding themselves what information needs to be collected
Especially these Activities include abstract discussions of the concepts which is normal.
Storming
In This phase, all members have their own individual ideas and certainly they want to lead their own ideas or views so there might be some argument among them while selecting views to make sure which are appropriate and logical tactful ideas. This is the most difficult stage while managing the team.
Storming includes following feelings and behaviors:
a. Resisting to the tasks and setting rules
b. Resisting quality improvement approaches and achievable views suggested by other members
c. there may be Sharp fluctuations of team attitude and about the team's chance of success
d.Arguing among themselves , even when they agree on the real issues
e.Defensiveness, competition, jealousy tension and choosing sides in tam
Norming
In this stage the all members of the tam are involved by sharing views and ideas there is chosen among each other rather than previous stage. Conflict is reduced and the new cooperation has been started
Norming includes following feelings and behaviors:
a. An ability to express criticism as logically
b. Union Acceptance of membership among the team
c. An attempt to achieve harmony among the team by avoiding conflicts
d. Having Friendliness, confiding in each other by sharing of personal problems
e.Environmental of sense of team cohesion, spirit, and target
f. maintaining team ground rules and boundaries within the team
Performing
This stage has been settled to determine and have the commitment towards the task so that task can go forward without any objection by solving the problems .in addition they have learned about what their role and responsibilities to task.
a. The Members of group have insights into personal and group processes to task
b.Having understanding among each other's strengths and weakness
c.Constructive self-change to individual
d.Ability to solve the problem in group
e.Strong Close attachment to the team
Adjourning
After passing above the adjourning phase is just like a brief of doing work in this stage its improved process are shared and when team finally completes the last briefing and evaluation there is certainly bittersweet sense and should say good bye.
However there are some great threats too
The Greatest Threat
Poor definition of the task
Number of tam members
Weak or authoritarian team leadership
Lack of clear vision of task
Conflict among team individuals
Personal problems
TASK -5 P4
Checklist for Taste Restaurant to monitor team performance.
| performance and achievement of team | Excellent | V. well | Good | Poor | Remark |
| 1. Team unity in services. | | | | | |
| 2. Team performance on floor. | | | | | |
| 3. Health & Safety in hotel. | | | | | |
| 4. Leader’s contribution on team. | | | | | |
| 5. Responsibility of team members. | | | | | |
| 6. Allocation of team work. | | | | | |
| 7. Handling the problem of team. | | | | | |
| 8. Communication among the team members. | | | | | |
| 9. Relationship with leader & members. | | | | | |
| 10. Team members Co-operation in work. | | | | | |
| 11. Taking decision leader & team. | | | | | |
Skill to work
One of the things Skill is very important for a member of team to work in an organization. Lack of skills create difficult on work.
Communication
Another Communication among the team is vital aspects to work in team. If there is poor communication, there can be misunderstanding among the team and standard of service and product can be affected by negatively.
Co-operation
Among team member Co-operation is equally essential while working. Lacks of co-operation will definitely have negative impact on the performance.
Time management
Time management while working is another essential factor for the proper work culture in a team. If we don’t manage time, it will surely bring poor performance on workplace.
Health and hygiene
While working in the kitchen or restaurant the safety and knowledge of hygiene is always a serious and important matter. Therefore a member of a team must have knowledge about hygiene to maintain health and hygiene which is extremely inevitable thing.
Conclusion
After completing given task, which was given to me− I have gained a lot awareness, knowledge and some of the ideas about the team work and grouping management which makes the work very efficiently and improving way moreover ,it also lightens the work load. It provides a path for the better performance, success and efficient work culture and enables team members to learn from others and through experience. When we work in a team then we are self motivated and we work harder. We can create different ideas as everyone has different characteristic and different ideas. Team players involve themselves in the work on it own. A successful team will help organization to achieve the goal, mission and vision. To become a successful team every team player must have cohesion, respect, mutual understanding, responsibility and willingness to adapt to meet the new challenges and obstacles as well.
EVALUATION
Evaluation is essential part to find out what actually we got after ending the task .So I have also evaluated to this assignment which has been really challenging and I gained very useful learning experience doing this task as well as I got the opportunity to learn lots of facts and finding of the roles of team, the principle of team building management and team leadership.
On the other hand, I have found difficulties because of not to having my own computer. But overall I enjoyed with this challenges because it has been very useful learning what I have learnt a lots from my previous experience as well as past knowledge. I still have to manage my time. I assure you that I will prepare much better assignment on upcoming days.
Validity Check
To the best of my knowledge, the books and websites which I have used are the latest available for my use.
Sign: - ____________________
Name: -
Date: -
REFERENCES AND BIBLIOGRAHPY
Books
1. Mullins, Laurie J., (2001), Hospitality Management and Organizational Behaviour, 4th edition, Pearson Education Limited, England
2. Van Hoof, Hubert B.; Vallen, Gary K.; McDonald, Marilyn E.; Wiener, Paul J.; (2007), An Introduction to Hospitality Management, 2nd edition, Pearson Education Limited, England
3. David, J., (2005), Hotel Management, 1st edition, Anmol Publication P Ltd, India
4. Sangar, J.p., (2006), Hotel Management, 1st edition, Anmol Publication P Ltd, India
Bibliography:-
Websites
International Encyclopedia of Hospitality Management – By Abraham Pizam (2005)
http://www.nwlink.com/~donclark/leader/leadtem2.html
www.en.wikipedia.org/hotel management
